INFLXD.
Inflexion Transcribe
Privacy Policy
Last Updated: October 16, 2025
Table of Contents
- Who We Are
- Information We Collect
- How We Collect Information
- How We Use Information
- AI Data Usage Restriction
- Data Sharing and Disclosures
- International Data Transfers
- Data Security
- Data Retention
- Your Choices
- Your Rights
- Cookies, Analytics, and Advertising
- Children’s Privacy
- Changes to This Policy
- Contact Us
- Regional Notices
1. Who We Are
Inflexion AI Pty Ltd, trading as INFLXD (“INFLXD,” “we,” “us,” or “our”), provides AI-enhanced, human-verified transcription and related services (the “Services”) through our website at www.inflxd.com and associated applications (the “Site”).
This Privacy Policy explains how we collect, use, disclose, secure, and retain personal information when you use our Site or Services, as well as the rights available to you under applicable laws.
By using the Site or Services, you agree to this Policy and any other agreements in place between you and INFLXD (such as our Terms of Service).
If you are under 18, you may use our Services only with the consent of a parent or legal guardian.
2. Information We Collect
We collect the following categories of information, depending on how you interact with us:
Identifiers: Name, email address, contact details, and account credentials.
Transaction Data: Purchase history, order details, or subscription information.
Device and Usage Data: IP address, browser type, device identifiers, referring URLs, pages visited, and timestamps.
Location Data: General location inferred from your IP address.
Payment Information: Processed securely through our third-party payment providers (we do not store full card details).
Customer Content: Audio, video, and document files you upload for transcription or related processing.
Communications: Messages, feedback, or survey responses you send us.
Inferences: Preferences or service patterns derived to improve functionality and experience.
When processing Customer Content provided by our clients, we act solely as a data processor (or service provider) under their instructions. For all other data collected directly from you, INFLXD acts as the data controller.
3. How We Collect Information
We collect information through the following methods:
Directly from you: When you register, place orders, upload files, or contact us.
Automatically: Through cookies, analytics tools, and server logs (see our Cookies Policy).
From third parties: Such as payment processors, analytics providers, or integrations you authorize.
4. How We Use Information
We use the information we collect to:
Provide and Operate the Services – process orders, deliver transcriptions, and manage your account.
Improve Performance and Security – analyze usage, detect fraud, and maintain reliability.
Communicate with You – send updates, respond to inquiries, and provide support.
Comply with Legal Obligations – meet regulatory requirements and enforce our terms.
Facilitate Business Transactions – such as mergers, acquisitions, or reorganizations.
With Your Consent – for optional features or additional services you request.
5. AI Data Usage Restriction
We do not use your transcription data or uploaded content to train or improve AI models. Your data remains confidential and is processed solely to deliver the Services you request.
6. Data Sharing and Disclosures
We share personal data only as needed for the purposes described in this Policy:
Service Providers: Trusted partners who host, store, or process data under confidentiality agreements.
Legal or Regulatory Requests: To comply with applicable laws or lawful investigations.
Business Transfers: If INFLXD undergoes a merger, acquisition, or reorganization.
With Your Consent: When you explicitly connect third-party integrations or authorize sharing.
We do not sell personal information. If applicable local laws define “sharing” for cross-context behavioral advertising, you may opt out using our “Do Not Sell or Share My Personal Information” link (seeCookies Policy.)
7. International Data Transfers
We may store and process data in countries other than where you reside. Where required, we apply appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure equivalent data protection.
8. Data Security
We use administrative, technical, and physical measures to protect personal information, including encryption, access controls, and monitoring. However, no online transmission is completely secure. If you suspect unauthorized access, please contact us immediately (see Section 14).
9. Data Retention
We retain personal data only for as long as necessary to:
Deliver our Services,
Comply with legal obligations,
Resolve disputes, or
Enforce agreements.
Some system backups or logs may be retained for a longer period for security and business continuity.
10. Your Choices
You can:
Update or correct your account information.
Opt out of marketing emails using the unsubscribe link or by contacting us.
Control cookies and tracking preferences (see Cookies Policy).
Disconnect integrations through your third-party account or INFLXD settings.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal information we hold about you.
Request correction or deletion of your data.
Object to or restrict certain processing activities.
Request data portability.
Withdraw consent (where applicable).
You may exercise these rights by contacting us (see Section 14). We may verify your identity before processing your request.
12. Cookies, Analytics, and Advertising
We use cookies and similar technologies to operate our Site, measure performance, and improve user experience. See the INFLXD Cookies Policy for full details and opt-out mechanisms.
13. Children’s Privacy
Our Services are not directed at children under 13 (or the applicable minimum age). We do not knowingly collect data from minors. If you believe a child has provided us information, contact us for deletion.
14. Changes to This Policy
We may update this Policy periodically to reflect changes in law or business practices. Any material changes will be posted on this page with a new “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our compliance team:
Inflexion AI Pty Ltd (trading as INFLXD)
Suite 109/3 Albert Coates Lane, Melbourne VIC 3000, Australia
Email: privacy@inflxd.com
If you reside in the EU, UK, or Switzerland, you may also contact your local data protection authority regarding concerns about our handling of your personal information.
16. Regional Notices
A. European Economic Area (EEA), Switzerland, and United Kingdom
We process your personal data on one or more of these legal bases:
Contractual necessity
Legitimate interests (e.g., to operate and secure the Services)
Legal obligations
Consent (for marketing or optional cookies)
You may have additional rights to object, restrict, or lodge a complaint with your supervisory authority. We use appropriate safeguards for international data transfers.
B. United States – California and Other State Privacy Laws
INFLXD does not sell personal data. If applicable, you may request:
Disclosure of data collected, shared, or retained over the past 12 months.
Deletion of personal information, subject to legal exceptions.
Correction of inaccurate data.
Opt-out of cross-context advertising (“Do Not Sell or Share My Personal Information”).
We will not discriminate against you for exercising these rights.
C. Nevada Residents
We do not sell “personally identifiable information” for monetary gain. To opt out of any future sales, email privacy@inflxd.com.
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